Skip to Content

Terms & Conditions

Last updated: October 2025

Welcome to myfreshflowers.co.uk (“we”, “us”, “our”).

By accessing or placing an order through our website, you agree to be bound by these Terms & Conditions. Please read them carefully before using our services.

If you have any questions, contact us at:

📧 Email: info@myfreshflowers.co.uk

1. About Us

myfreshflowers.co.uk is a UK-based wholesale flower supplier providing fresh flowers, foliage, and related products to florists and trade customers across the UK.

2. Eligibility

Our website and services are intended for trade customers (florists, event decorators, or other flower-related businesses).

By placing an order, you confirm that you are:

  • At least 18 years old
  • Authorised to act on behalf of your business or organisation

3. Orders

  • All orders are subject to availability and acceptance.
  • Orders placed before 12pm are typically processed for the earliest delivery date available.
  • Once an order is submitted, you will receive an email confirmation.
  • We reserve the right to cancel or refuse any order at our discretion (e.g., due to stock issues, payment errors, or incorrect details).

4. Prices & Payment

  • All prices are listed in GBP (£) and include VAT unless stated otherwise.
  • Prices may change at any time without notice, but confirmed orders will not be affected.
  • Payment must be made in full at the time of ordering via our secure checkout system.
  • We accept major debit and credit cards, as well as approved payment methods displayed at checkout.

5. Delivery

  • We deliver throughout the UK using trusted courier partners.
  • Delivery dates are estimates and may vary due to stock availability, weather, or courier delays.
  • Orders placed before 12pm are eligible for the soonest delivery date available.
  • Risk of loss or damage passes to you once the goods are delivered to your specified address.

6. Freshness & Quality

We take great care to supply the freshest flowers possible.

Due to the nature of fresh produce:

  • Variations in colour, size, and stem length may occur.
  • Flowers are perishable and should be stored and handled properly upon receipt.
  • Please check your order immediately upon arrival and contact us within 24 hours if there are any issues.

7. Returns & Refunds

Because flowers are perishable, we can only offer refunds or replacements in specific circumstances:

  • If the flowers arrive damaged or in poor condition, contact us within 24 hours of delivery (with photos if possible).
  • We may offer a replacement, credit, or refund at our discretion.
  • We cannot accept returns for unwanted or incorrectly ordered items once shipped.

8. Cancellations

  • Orders can be cancelled only before they are dispatched.
  • Once flowers have been prepared or shipped, cancellations are not possible.
  • To cancel an order, please contact info@myfreshflowers.co.uk as soon as possible.

9. Account Registration

Some website features may require you to create an account.

You are responsible for:

  • Keeping your login details secure
  • Ensuring all information you provide is accurate and up to date
  • Not sharing your account access with others

We reserve the right to suspend or close accounts that breach these terms.

10. Intellectual Property

All content on this website — including text, images, logos, and design — is the property of myfreshflowers.co.uk and protected by UK copyright laws.

You may not reproduce, modify, or distribute any part of this website without prior written permission.

11. Liability

  • We are not liable for any indirect, incidental, or consequential loss arising from the use of our website or products.
  • Our total liability for any claim shall not exceed the total price paid for the order in question.
  • Nothing in these terms excludes our liability for fraud, misrepresentation, or any matter that cannot be excluded under UK law.

12. Force Majeure

We are not responsible for delays or failures caused by events outside our control, including (but not limited to) weather conditions, transport disruption, or supplier shortages.

13. Privacy & Data Protection

Your privacy is important to us. Please see our Privacy & Cookie Policy for full details on how we collect and use your personal information.

14. Changes to These Terms

We may update these Terms & Conditions from time to time. Updates will be posted on this page with a revised “Last updated” date.

Continued use of our website after changes are posted constitutes acceptance of the updated terms.

15. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

📧 Email: info@myfreshflowers.co.uk